FAQ

What you need to know about Chepstow

FAQ

Which Enclosure should I choose?

For 2016 our race meetings have been tiered which means that a standard mid-week race meeting is less expensive than one of our feature music racenights. Please check the fixture page of your chosen race meeting for an accurate price by clicking here. On some race meetings we operate one-enclosure which means you get access to all areas of the racecourse for just £15 when booked in advance. The on the day price is £18. For other days there are two enclosures available – the Premier Enclosure and the Grandstand & Paddock Enclosure. A Premier ticket gives you access to all public areas of the racecourse including the Premier lawn, adjacent to the Winners’ Enclosure and Parade Ring directly opposite the Winning Post, putting you right by the action. In addition, there is our Premier Stand, which includes a bar serving hot and cold snacks, and our 250-seat viewing Silks Restaurant. The Grandstand & Paddock Enclosure allows viewing of the Parade Ring and racetrack from a main grandstand. The Grandstand & Paddock Bar serves hot meals and beverages. This enclosure also has a variety of mobile catering units. We do not accept card payments at the Grandstand & Paddock turnstiles.

How do I book tickets?

Tickets can be pre-booked either on-line or by calling the Racecourse Office on 01291 622260. Although it is not compulsory to book in advance, we do recommend it plus you can make savings by doing so! Our admissions packages are not available on the day and must be booked in advance.

We do not accept card payments at the Grandstand & Paddock turnstiles.

What are the advantages of booking an all-inclusive package?

Fancy a Flutter package needs to be changed to Day at the Races package which includes an entry ticket, a drink (beer, wine or soft drink), a raceday programme and the Dish of the Day from the Grandstand and Paddock Grill. This is not available at feature meetings.

Is Chepstow Racecourse suitable for children and families?

All children 17 and under and admitted free of charge when accompanied by a paying adult. On selected days, we provide free children’s entertainment to appeal to all ages. Please contact the Racecourse Office on 01291 622260 for further information about these days.

We also provide parent and baby changing facilities in both enclosures.

Are there facilities for people with disabilities?

Chepstow Racecourse aims to provide an accessible environment for all racegoers. Disabled toilets are available in both the Premier and Grandstand & Paddock Enclosures. There is lift access in the Premier Stand for hospitality clients. We provide disabled parking spaces and easy access to both enclosures; on one enclosure mid-week meetings our disabled parking will be in the Main Car Park, as the Gate 7 entrance will be closed. On two enclosure meetings and feature days (where we operate one enclosure on Fridays, Saturdays and Bank Holiday Mondays) we will have an area set aside for disabled parking, near to both the Premier entrance and the Grandstand and Paddock Entrance. For more information related to a specific fixture, please call 01291 622260 prior to the fixture, where one of our team will be happy to help you.

Is there a dress code?

We do not allow vests, football/rugby shirts or ripped jeans anywhere on the racecourse. In the public areas, smart shorts and trainers can be worn. In hospitality areas, customers should wear smart, casual clothing. We do not allow trainers, shorts, shirts without a collar or fancy dress. We encourage as many hospitality guests as possible to dress-up for the occasion.

Can I bring my dog to the Racecourse?

Only Guide Dogs for the Blind are permitted within the Racecourse Enclosures.

Can I bring a picnic?

You are permitted to bring a picnic on our Family Days in 2017 and during all of our fixtures in August. Please note that no alcoholic beverages should be brought on course at any time.

Do I have to pay for parking?

No, all car parking is free of charge.

Can I bring a coach?

Coach parties are always welcome to Chepstow Racecourse and coach drivers receive a free Grandstand & Paddock Enclosure ticket (upgrade to Premier Enclosure for £5) on production of valid ID and completion of a coach security form (available from coach parking stewards on the day). This offer applies to 52-seat coaches and mini buses only.

Can I transfer between enclosures?

You can upgrade your Grandstand & Paddock ticket to gain access to the Premier Enclosure for £5 on the day of racing at the upgrade point at the back of the main Grandstand by the lawned area. Please note that there is a dress code in the Premier Enclosure.

Where can I get food and drink?

Please click here for further information on food and drink facilities at Chepstow Racecourse.

Is there a cash machine at the Racecourse?

There are cash machines located in the Grandstand and Paddock Bar and in the Premier Grandstand foyer.

Is there seating available?

Limited seating is available in both enclosures and in all bar areas.

Where can I obtain more information on Racedays?

The race programme is a useful tool to guide you through your day at the races, with details about each race and other helpful information. Programmes are sold at the Racecourse Entrances.

General Information Leaflets and package information are displayed around the course and also available from the racecourse office.

Alternatively please approach any member of staff who will be happy to assist you.

How do I get to the Racecourse?

Chepstow Racecourse is easily accessible by road, rail or air.

How do I become an annual badge holder?

For information on 2017 Annual Membership please click here.

When does your season start/finish?

Chepstow Racecourse doesn't have a season as such as we race all year round, spanning both the Flat and Jumps Seasons.

Can I order a brochure?

Yes - please contact us and we'll be happy to provide you with further information.

What happens when you're not racing?

With 32 fixtures in 2016 we’re one of the busiest turf tracks in the UK. When we’re not racing we’re still busy! We regularly hold conferences, meetings, exhibitions, weddings, dinners and public events.

Where should we stay?

Chepstow Racecourse has strong links with local hotels and can often get preferential rates. View local accommodation page »

How do I bet?

The BHB website offers a superb betting guide to tell you all you need to know to back a few winners.
www.britishhorseracing.com/goracing/betting/betting.asp

What is your abandonment & refund policy?

Please note that ALL tickets are non-refundable except for in the event of an abandonment.

In the unfortunate event of a race meeting being abandoned before the first race a full refund will be given on return of your race tickets. Alternatively you may request a transfer to a forthcoming meeting, for which new tickets will be issued.

If the meeting is abandoned before the third race a 50% refund will be made.

When racing abandons after the third race no refund shall be given.

Certain racing days may feature advertised events, such as (without limitation) music performances . We hereby give notice to all persons purchasing tickets incorporating Performances that Performances may be cancelled in circumstances beyond our control, such as the non-appearance of an artiste advertised to perform. We give no guarantee that any Performance will take place; nor do we give any representation or warranty concerning the nature or quality of any Performance which may be held at the Racecourse.

Except as stated herein, tickets are sold subject to the right of the Racecourse to alter or vary the Performance due to events or circumstances beyond its control without being obliged to refund monies.

Where racing takes place but a Performance is cancelled the Racecourse may in its discretion (but is not obliged to) refund a proportion of the ticket price which the Racecourse considers appropriate in relation to the cancelled Performance.

Where racing is abandoned and a Performance is cancelled a full refund or transfer to another raceday (excluding certain festival days) will apply.

Where racing is abandoned at any time but the Performance takes place the refund policy set out above shall not apply and no refund will be made.

Do you offer concessions?

Yes, a £2 concession is offered to Senior Citizens and Students. If you are registered disabled and require a carer, you would pay the normal admission price but your carer comes for free. These concessions are all available upon production of valid ID.

What time should I arrive on racedays?

Gates usually open two hours prior to the first race to give you time to get your bearings, read the racecard, have a drink and relax before the excitement start.

Photography at the racecourse

At all meetings we ask you to ensure that no flash photography takes place near the horses. Otherwise you are welcome to take photographs for personal non-commercial use only. During live music and entertainment, the artists' management retain all image rights. Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave and escorted from the premises. You cannot take images for commercial purposes without prior permission from the racecourse office and provision of press accreditation.

Note: Professional filming and photography takes place here at Chepstow for various publications and broadcasting and race goers (including families) consent to being filmed, photographed and otherwise recorded by Chepstow Racecourse or any third party authorised by Chepstow Racecourse. You grant Chepstow Racecourse and any third party authorised by Chepstow Racecourse the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by Chepstow Racecourse. Full copies of our Terms & Conditions are available upon request.

When is the Coral Welsh National?

Wednesday 27th December 2017

Under the Sporting Events (Control of Alcohol etc) Act 1985

The following acts are offences for which a person can be arrested by a police officer and conviction may result in a Banning Order being made:

- Attempting to enter the course or being inside the course whilst drunk;
- Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury when entering the course or in a public area of the course from which the event can be directly viewed;

Such acts will result in ejection from the course or arrest.
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